![]() Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. Items not picked up will be refunded back to you and returned to stock after 30 days if no other arrangements have been made. Please try to pick up your item within 7 days of purchase, or email us at to make other arrangements. Please Note: In some cases, orders will not be permitted to be picked up without the card holder being present, we will let you know if this is the case. They will then be required in store to present their photo ID and sign for the order. ![]() If you wish to have somebody else pick up your order you are welcome to do so, simply send us an email stating the first and last name of the individual. You will then be asked to sign for your order, and you will be on your way! You will be required to present the online order confirmation (either printed out or on a smartphone), your payment method, as well as 1 piece of government issued photo identification. When picking up your order simply head to our Sales Counter. Payments for these orders are processed immediately and when your product has arrived you will be contacted via your provided email address to let you know your order is ready for pick-up. ![]() Please note that pre-ordered items will take up to three weeks before being available for pick-up. We are happy to accommodate quicker pickup times if you would kindly email us at to confirm the order and an agreed to timeline prior to picking it up. All orders placed after 1pm will be available for Pick Up by 12pm the next business day (1pm on Saturdays and Sundays). All orders placed by 1pm will be available for Pick Up by 5pm that same day.
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